Terms of Use

1. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract. The Service is sold for business use; it is not intended for personal or household purposes.

You are responsible for the accuracy of the account details you give us and for keeping them current. One organisation may hold multiple accounts, but sharing a single account across separate legal entities is not permitted.

2. API keys and account security

API keys authenticate as your organisation and carry your credit balance. Treat them as secrets: do not commit them to source control, embed them in a client application, or share them outside your organisation.

You are responsible for everything done with your keys, whether or not you authorised it. Rotate a key from the dashboard the moment you suspect exposure, and tell us so we can help contain it. We may revoke a key without notice if we have reason to believe it has been compromised or is being used to attack the Service.

3. Credits, billing, and refunds

The Service is metered in credits. Each plan includes a monthly credit allowance, and each metered endpoint spends a fixed number of credits per call — per call, not per result. Credit costs per endpoint are published in the documentation and change only through a versioned migration, never silently.

Subscriptions renew automatically for the billing period you selected until cancelled. Fees are stated exclusive of taxes; you are responsible for any applicable sales, use, VAT, or withholding taxes. Payment is handled by our payment processor, Stripe; we do not store your card details.

Add-on credit packs are one-time purchases that add credits to the same balance. Monthly plan allowances do not roll over between billing periods; add-on pack credits do carry over for as long as the subscription remains active.

Credits are prepaid and, except for the automatic refunds described below, are non-refundable and hold no cash value. Cancelling a subscription stops future charges; it does not refund the current period. Unused credits are forfeited when an account is closed.

Certain failed outcomes are refunded automatically, usually within a minute, without you having to ask: requests blocked or refused by the target, timeouts and infrastructure errors, extraction and provider errors, requests rejected with a 429, and jobs that returned no content. Cache hits and the account endpoints — balance, usage, requests, and job polling — are never charged. Usage reports credits spent and credits refunded separately so that the refund is verifiable.

4. Acceptable use

You agree not to use the Service to:

• Circumvent authentication, paywalls, access controls, or technical protection measures on any third-party site or service.
• Collect personal data unlawfully, or process personal data obtained through the Service without a lawful basis and appropriate notice to the people concerned.
• Build or operate a competing scraping, search, or research API by reselling or redistributing raw Service output.
• Exceed the published rate limits, evade them by distributing traffic across multiple accounts, or otherwise degrade the Service for other customers.
• Infringe intellectual property rights, misappropriate trade secrets, or breach a confidentiality obligation.
• Send unlawful, deceptive, harassing, or malicious content through the Service, or use it to facilitate any of those.
• Target the Service itself with penetration testing, load testing, or vulnerability scanning without our prior written consent. Good-faith security research reported to our security contact is welcome and is not a breach of this clause.

5. Responsibility for what you request

You choose the URLs, queries, and parameters you submit. You are responsible for ensuring that fetching, storing, and using the resulting content is lawful in every jurisdiction that applies to you, and that it is consistent with the terms of the sites you are fetching from.

We provide a technical service and take no position on whether a particular target permits access. We do not review your requests before they run, and nothing in the Service should be read as legal advice about a specific target or a specific use of the data it returns.

If a third party notifies us that your use of the Service infringes their rights or breaches their terms, we may pass on the complaint and require you to stop the activity.

6. Stability tiers and published success rates

Every endpoint carries a stability tier with a number behind it. GA endpoints target 99% success over a fourteen-day window, beta endpoints target 75%, and experimental endpoints commit to nothing at all and are deliberately excluded from the SDKs and the agent tool list.

These are published targets and measurements, not a contractual service level agreement, and they are not warranties. They describe how the endpoint has behaved and what we are aiming at. The status page shows the target, the measured rate, and whether the target is currently being met, without a login.

A contractual SLA is available on Enterprise plans. Unless you have signed one, the tiers above are informational.

7. Changes, deprecation, and availability

We improve the Service continuously and may add, change, or remove features. Breaking changes to published, non-experimental endpoints go through a versioned migration with advance notice. Experimental endpoints may change or disappear at any time — that is what the label means.

We aim for continuous availability but do not guarantee it. Maintenance, third-party outages, and the behaviour of the sites you ask us to fetch are all capable of interrupting the Service.

8. Suspension and termination

You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate an account for non-payment, for a breach of these terms, where required by law, or where continued use presents a security or legal risk to us or to a third party. Where circumstances allow, we will give notice and an opportunity to fix the problem first; where they do not — an active attack, a legal order, a serious safety issue — we may act immediately.

On termination your right to use the Service ends and unused credits are forfeited. The clauses that by their nature should survive — fees already incurred, intellectual property, disclaimers, liability limits, indemnification, and governing law — survive.

9. Intellectual property

We own the Service, including the API, the software, the documentation, and the trademarks. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with them, and nothing more.

As between you and us, you own the content returned to you in response to your requests, to the extent it is capable of being owned. We claim no ownership of it. Third-party content retrieved from the web remains the property of whoever owns it, and your rights in it are whatever the law and that owner give you — the Service does not grant you any.

Feedback you send us may be used without restriction or obligation.

10. Confidentiality

Each party may receive information the other treats as confidential. Both agree to protect it with at least reasonable care and to use it only to perform under these terms. This does not apply to information that is public, independently developed, or lawfully obtained elsewhere, or where disclosure is required by law.

11. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted or error-free, that any particular target site will be reachable, or that returned content will be accurate, complete, current, or lawful for your purpose. Grounded research returns claims with verification statuses attached; those statuses describe our assessment of the supporting evidence and are not a guarantee that a claim is true.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only so far as the law permits.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Indemnification

You agree to indemnify and hold us harmless against third-party claims, damages, and reasonable costs arising from your use of the Service, from the requests you submitted, from your use of the content returned, or from your breach of these terms or of applicable law.

14. Changes to these terms

We may update these terms. Material changes will be notified by email or in the dashboard at least thirty days before they take effect, and the date at the top of this page will be updated. Continuing to use the Service after a change takes effect means you accept the revised terms; if you do not, cancel before then.

15. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction, except that either party may seek injunctive relief wherever necessary to protect its intellectual property.

Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting the other and allowing thirty days to respond.

16. General

These terms, together with any order form and the documentation they reference, are the entire agreement between us. If a provision is unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets.

Notices to us go to Scrapebento, 30 N Gould Street, #47580, Sheridan, WY 82801, United States, or to the contact addresses on our contact page.